Privacy policy

Last updated: June 6, 2026

BS Thrive Essentials operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). BS Thrive Essentials is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, billing address, shipping address, phone number, and email address.

Financial and payment information, including payment card information, transaction details, payment confirmation, and other payment details. Payment information may be processed by Shopify and third-party payment providers.

Account information, including your username, password, preferences, settings, and account activity.

Transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.

Communications with us, including information you provide when contacting customer support or sending us an inquiry.

Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including how and when you interact with, navigate, or use the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, use the Services, contact us, subscribe to emails, or otherwise provide your personal information.

Automatically through the Services, including from your device, browser, cookies, analytics tools, and similar technologies.

From service providers, including Shopify, payment processors, shipping providers, analytics providers, marketing tools, and other third parties that help us operate our store.

From partners or other third parties, where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping, process returns or exchanges, manage your account, remember your preferences, send order notifications, provide customer support, enable reviews, and improve the shopping experience.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending emails, product updates, promotional offers, and showing online advertisements for products or services. You may unsubscribe from promotional emails at any time using the unsubscribe link in our emails.

Security and Fraud Prevention. We use your personal information to authenticate accounts, provide a secure shopping and payment experience, detect and prevent fraudulent or illegal activity, protect public safety, and secure the Services.

Communicating with You. We use your personal information to respond to inquiries, provide customer support, send updates about your account or orders, and maintain our relationship with you.

Legal Reasons. We may use your personal information to comply with applicable laws, respond to legal requests, investigate potential violations of our terms or policies, participate in legal proceedings, and enforce our rights.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors, and service providers who perform services on our behalf, such as website hosting, payment processing, order fulfillment, shipping, customer support, data analytics, marketing, cloud storage, and IT services.

With business and marketing partners that help us provide marketing services and advertise products or services to you.

When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products to you or through your use of social media widgets or login integrations.

With affiliates or within our corporate group, if applicable.

In connection with a business transaction, such as a merger, sale, financing, acquisition, or bankruptcy.

To comply with applicable legal obligations, respond to subpoenas, warrants, court orders, or similar legal requests, enforce our terms or policies, and protect or defend the Services, our rights, and the rights of our customers or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Shopify may also process personal information collected from your interactions with our store, other merchants, and Shopify in order to provide, protect, improve, and enhance its services. In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise your privacy rights related to Shopify’s use of your information.

To learn more about how Shopify uses personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms. Our inclusion of third-party links does not automatically imply endorsement of those platforms, their content, or their owners.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit, and we recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.

Right to Access / Know. You may have the right to request access to personal information that we hold about you.

Right to Delete. You may have the right to request that we delete personal information we maintain about you.

Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to another party, where applicable.

Managing Communication Preferences. We may send promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as messages about your account, orders, shipping updates, or customer service inquiries.

You may exercise your privacy rights where indicated on the Services or by contacting us using the contact details below. We may need to verify your identity before processing your request, as permitted or required by law.

We will not discriminate against you for exercising your privacy rights.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside the country, province, or region where you live.

If we transfer personal information outside your jurisdiction, we will use appropriate safeguards where required by applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

CONTACT

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:

BS Thrive Essentials
Hamilton, Ontario, Canada
Email: b.s.thriveessentials@gmail.com