Shipping policy

Thank you for shopping with B&S Thrive Essentials. We are committed to providing a smooth and transparent shopping experience for our customers.

This Shipping Policy explains how orders are processed, shipped, and delivered.

SHIPPING DESTINATIONS

At this time, B&S Thrive Essentials ships within Canada and to the Caribbean.

We currently do not ship to other international destinations. If our shipping destinations change in the future, this Shipping Policy will be updated accordingly.

ORDER PROCESSING TIME

Orders are usually processed within 3–5 business days after payment has been successfully received.

Processing time includes order confirmation, supplier handling, product preparation, and shipment arrangement.

Please note that orders are not usually processed on weekends or public holidays.

ESTIMATED DELIVERY TIME

Canada Orders

After your order has been processed, standard shipping within Canada usually takes 7–14 business days.

This means most Canada orders may arrive within approximately:

10–19 business days from the date of purchase

This delivery window includes order processing time and standard shipping time.

Caribbean Islands Orders

After your order has been processed, standard shipping to Turks & Caicos Islands usually takes approximately 3–5 business days.

This means most Turks & Caicos Islands orders may arrive within approximately:

6–10 business days from the date of purchase

This delivery window includes order processing time and shipping time.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on courier delays, customs processing, weather conditions, holidays, high-volume periods, or other circumstances outside our control.

CUSTOMS, DUTIES, AND IMPORT FEES

Orders shipped to Caribbean Islands may be subject to customs duties, import taxes, courier handling fees, or other local charges upon arrival.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

B&S Thrive Essentials is not responsible for delays caused by customs processing or unpaid import-related charges.

SHIPPING RATE

Shipping fees are calculated and displayed at checkout before payment is completed.

If a free shipping promotion is available, it will be shown clearly at checkout or on the store.

ORDER TRACKING

Once your order has been processed and shipped, tracking information may be provided when available.

Please allow time for tracking details to update after shipment confirmation. In some cases, tracking updates may take a few business days to appear.

DELAYS

While we do our best to provide accurate delivery estimates, delays may sometimes happen due to factors outside our control, including but not limited to:

  • Courier delays
  • Customs processing
  • Weather disruptions
  • Holiday or peak-season volume
  • Supplier handling delays
  • Incorrect or incomplete shipping information

If your order is taking longer than expected, please contact us at:

b.s.thriveessentials@gmail.com

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Please make sure your name, address, apartment/unit number, postal code, phone number, and email address are correct before placing your order.

B&S Thrive Essentials is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:

b.s.thriveessentials@gmail.com

We will do our best to assist, but we cannot guarantee changes once the order has already been processed or shipped.

LOST, STOLEN, OR UNDELIVERABLE PACKAGES

B&S Thrive Essentials is not responsible for packages that are lost, stolen, or marked as delivered by the courier.

If your package is marked as delivered but you have not received it, please check with your household members, building reception, neighbors, or local delivery office.

For undeliverable packages due to incorrect address details, failed delivery attempts, or refusal of delivery, additional shipping fees may apply if the package needs to be resent.

SPLIT SHIPMENTS

Some orders may be shipped separately depending on product availability, supplier processing, or fulfillment method.

If your order arrives in more than one package, you may receive separate tracking information when available.

PRE-ORDER OR OUT-OF-STOCK-ITEMS

If an item becomes unavailable after your order is placed, we will contact you using the email address provided at checkout.

Depending on the situation, we may offer a replacement, delayed shipment, store credit, or refund for the unavailable item.

CONTACT US

If you have any questions about shipping, delivery times, or your order, please contact us at:

B&S Thrive Essentials
Email: b.s.thriveessentials@gmail.com